In the event of a mechanical breakdown or failure:

  • Protect the vehicle from further damage
  • Do not operate the vehicle as it could result in further damage
  • Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
  • Use your Roadside Assistance Benefit
  • Present your American Auto Shield Vehicle Service Contract to the repair facility
  • Ask the repair facility to contact American Auto Shield prior to proceeding with repairs
Customers or their repair facilities can report a claim to American Auto Shield online or by telephone at 800.531.1925.