6000100357 2015-08-10T10:50:22-06:00 6000156040 false Claims FAQ 1 2015-08-10T10:50:22-06:00 1 1 2015-08-10T10:55:21-06:00 0 1 You or your repair facility can report a claim online or by phone. If your vehicle experiences a breakdown or failure, simply take the vehicle to any licensed repair facility, and ask them to contact American Auto Shield prior to proceeding with repairs. Online Claim Form Call 800.531.1925   <p style="" align="left"><font size="3">You or your repair facility can report a claim online or by phone. If your vehicle experiences a breakdown or failure, simply take the vehicle to any licensed repair facility, and ask them to contact American Auto Shield prior to proceeding with repairs.</font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><b><a href="http://www.americanautoshield.com/report-a-claim/" target="">Online Claim Form</a></b></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><b><br></b></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><b>Call 800.531.1925</b></font><br></p> <p> </p> 6000156040 71 6000039666 2015-11-11T18:22:31-07:00 6001199739 1 2 0 1 How do I report a claim? 2015-08-10T10:55:21-06:00 6001199739 1 2015-08-10T10:56:53-06:00 0 0 Yes. For your convenience, you or your repair facility can report a claim online or by phone. If your vehicle experiences a breakdown or failure, simply take the vehicle to any licensed repair facility, and ask them to contact American Auto Shield prior to proceeding with repairs. Online Claim Form or call 800.531.1925 <p style="" align="left"> <font size="3">Yes. For your convenience, you or your repair facility can report a claim online or by phone. If your vehicle experiences a breakdown or failure, simply take the vehicle to any licensed repair facility, and ask them to contact American Auto Shield prior to proceeding with repairs.</font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><b><a href="http://www.americanautoshield.com/report-a-claim/" target="">Online Claim Form</a><a href="http://www.americanautoshield.com/coming-soon/" target="_blank"></a></b></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><b>or call 800.531.1925</b></font><br></p> 6000156040 27 6000039668 2015-11-11T18:23:18-07:00 6001199739 2 2 0 0 Can I report a claim online? 2015-08-10T10:56:53-06:00 6001199739 1 2015-08-10T10:57:57-06:00 0 0 Click here to access the document upload feature By Email:  ClaimsDocs@americanautoshield.com By Fax:  303.420.4722 By Mail:  AMERICAN AUTO SHIELD, CLAIMS DEPARTMENT, 1597 COLE BLVD, STE 200, LAKEWOOD, CO 80401-3414 <p style="" align="left"> <font size="3"><b><a href="http://www.americanautoshield.com/document-upload/" target="">Click here</a><a href="http://www.americanautoshield.com/coming-soon/" target="_blank"></a></b> <span></span>to access the document upload feature</font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><b>By Email:  </b><a href="mailto:ClaimsDocs@americanautoshield.com" target="">ClaimsDocs@americanautoshield.com</a></font></p> <font size="3"> <br><b>By Fax:  </b><span style="color: rgb(0, 0, 0);">303.420.4722</span><br><br><b>By Mail:  </b>AMERICAN AUTO SHIELD, CLAIMS DEPARTMENT, 1597 COLE BLVD, STE 200, LAKEWOOD, CO 80401-3414<span> </span><span style="color: rgb(0, 0, 0);"></span><br></font><br> 6000156040 63 6000039669 2015-11-11T18:24:06-07:00 6001199739 3 2 0 0 How do I submit documents for my claim? 2015-08-10T10:57:57-06:00 6001199739 1 2015-08-10T10:59:34-06:00 0 0 Yes. Customers can access the status of their claim at their convenience by registering in Manage MyAutoShield. To Register in Manage MyAutoShield, you’ll simply need your Vehicle Service Contract Number and a valid email address. This feature is Coming Soon! <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Yes. Customers can access the status of their claim at their convenience by registering in Manage MyAutoShield. To Register in Manage MyAutoShield, you’ll simply need your Vehicle Service Contract Number and a valid email address.</span></font></p> <p><font size="3"><b><br><span align="left" style="background-color: rgb(255, 255, 255);"></span></b></font></p> <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);"><b>This feature is Coming Soon!</b></span></font><br></p> 6000156040 24 6000039670 2015-10-15T14:43:15-06:00 6001199739 4 2 0 0 Can I check the status of my claim online? 2015-08-10T10:59:34-06:00 6001199739 1 2015-08-10T11:00:57-06:00 1 0 No. In addition to superior coverage and claims service, an American Auto Shield Vehicle Service Contract provides built-in Roadside Assistance benefits to compliment your existing coverage. Emergency Sign and Drive road services are administered by Roadside Protect, Inc. Roadside Protect, Inc., is powered by The American Traveler Motor Club, Inc., in AK and CA. If your vehicle becomes disabled, call 866.222.7869, choose Option #2, and the dispatch service will send the nearest professional to you. Services may not be available in all states and may vary by state. Roadside services are covered by your Vehicle Service Contract regardless of whether or not your vehicle repairs are covered by the Vehicle Service Contract terms and conditions. Please refer to your actual Vehicle Service Contract for per-occurrence and combined maximum limits for such emergency road service benefits. You are responsible for out of pocket expenses including but not limited to fuel delivery, any fees above the stated contract limits, and vehicle repairs not covered by the Vehicle Service Contract. Your contract deductible does not apply to roadside assistance. Please refer to your actual Vehicle Service Contract for specific coverage limits and conditions.   <div> <p></p> <p style="" align="left"><font size="3"><b>No. </b>In addition to superior coverage and claims service, an American Auto Shield Vehicle Service Contract provides built-in Roadside Assistance benefits to compliment your existing coverage. Emergency Sign and Drive road services are administered by Roadside Protect, Inc. Roadside Protect, Inc., is powered by The American Traveler Motor Club, Inc., in AK and CA. If your vehicle becomes disabled, call <span style="color: rgb(79, 129, 189);">866.222.7869</span>, choose Option #2, and the dispatch service will send the nearest professional to you.<br></font></p> <font size="3"> </font><ul align="left" style=""> <li style=""><font size="3">Services may not be available in all states and may vary by state.</font></li> <li style=""><font size="3">Roadside services are covered by your Vehicle Service Contract regardless of whether or not your vehicle repairs are covered by the Vehicle Service Contract terms and conditions. Please refer to your actual Vehicle Service Contract for per-occurrence and combined maximum limits for such emergency road service benefits.<br></font></li> <li style=""><font size="3">You are responsible for out of pocket expenses including but not limited to fuel delivery, any fees above the stated contract limits, and vehicle repairs not covered by the Vehicle Service Contract.</font></li> <li style=""><font size="3">Your contract deductible does not apply to roadside assistance.</font></li> <li style=""><font size="3">Please refer to your actual Vehicle Service Contract for specific coverage limits and conditions.</font></li> </ul> <p><br></p> <br><br><font size="3"></font><p><font size="3"> </font></p> </div> 6000156040 29 6000039671 2016-05-26T10:42:35-06:00 6001199739 5 2 1 0 Do I have to have a covered claim to use the roadside assistance benefit? 2016-05-26T10:42:35-06:00 6001199739 1 2015-08-10T11:02:13-06:00 1 0 American Auto Shield Vehicle Service Contracts provide rental car coverage from a licensed vehicle rental company. Many repair facilities have loaner cars or have a rental facility onsite. However, if your repair facility does not provide rental cars, contact your local rental car company and retain your receipt. Your Vehicle Service Contract provides coverage: As soon as the repair estimate is received and coverage is determined If your vehicle becomes inoperable and must remain at the repair facility as a result of an authorized mechanical breakdown or failure If the mechanical breakdown or failure has been authorized for four (4) or more hours of labor Please refer to your actual Vehicle Service Contract for specific coverage limits and conditions. You must have an authorized and coverable claim to receive rental car reimbursement.   <p></p> <p style="" align="left"><font size="3">American Auto Shield Vehicle Service Contracts provide rental car coverage from a licensed vehicle rental company. Many repair facilities have loaner cars or have a rental facility onsite. However, if your repair facility does not provide rental cars, contact your local rental car company and retain your receipt. Your Vehicle Service Contract provides coverage:<br></font></p> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">As soon as the repair estimate is received and coverage is determined</font></li></ul> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">If your vehicle becomes inoperable and must remain at the repair facility as a result of an authorized mechanical breakdown or failure</font></li></ul> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">If the mechanical breakdown or failure has been authorized for four (4) or more hours of labor</font></li></ul> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3">Please refer to your actual Vehicle Service Contract for specific coverage limits and conditions.<span> </span><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3">You must have an authorized and coverable claim to receive rental car reimbursement.</font></p> <font size="3"> </font><p><font size="3"> </font></p> 6000156040 51 6000039673 2015-10-15T14:45:27-06:00 6001199739 6 2 1 0 How do I get a rental car? 2015-08-10T11:02:13-06:00 6001199739 1 2015-08-10T11:03:16-06:00 1 0 In the event of a mechanical breakdown or failure: Protect the vehicle from further damage Do not operate the vehicle as it could result in further damage Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem Use your Roadside Assistance Benefit Present your American Auto Shield Vehicle Service Contract to the repair facility Ask the repair facility to contact American Auto Shield prior to proceeding with repairs Customers or their repair facilities can report a claim to American Auto Shield online or by telephone at 800.531.1925.   <p></p> <p style="" align="left"><font size="3">In the event of a mechanical breakdown or failure:</font></p> <font size="3"> </font><ul align="left" style=""> <li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">Protect the vehicle from further damage</font></li> <li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">Do not operate the vehicle as it could result in further damage</font></li> <li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem</font></li> <li style=""><font size="3">Use your Roadside Assistance Benefit</font></li> <li style=""><font size="3">Present your American Auto Shield Vehicle Service Contract to the repair facility</font></li> <li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">Ask the repair facility to contact American Auto Shield prior to proceeding with repairs</font></li> </ul> <font size="3"> </font><blockquote align="left" style="color: rgb(102, 102, 102);"><font size="3">Customers or their repair facilities can report a claim to American Auto Shield online<a style="color: rgb(0, 102, 204);" href="http://ag-logic.com/xs22/aas2/claims/" target="_blank"><span style="color: rgb(0, 0, 0);"></span></a><span> </span>or by telephone at <span style="color: rgb(79, 129, 189);"><span style="color: rgb(0, 0, 255);">800.531.1925</span></span>.</font></blockquote> <p> </p> 6000156040 37 6000039674 2015-10-15T14:46:24-06:00 6001199739 7 2 1 0 What should I do if my car breaks down? 2015-08-10T11:03:16-06:00 6001199739 1 2015-08-10T11:04:12-06:00 0 0 As long as the repair facility is licensed and is located in the United States or Canada, you can choose any dealer, national chain, or local mechanic to perform the repairs. Need a tow to get you there? Your coverage provides a built-in Roadside Assistance Benefit to compliment your coverage. <p> <font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">As long as the repair facility is licensed and is located in the United States or Canada, you can choose any dealer, national chain, or local mechanic to perform the repairs. Need a tow to get you there? Your coverage provides a built-in Roadside Assistance Benefit to compliment your coverage. </span></font></p> 6000156040 36 6000039675 2015-10-15T14:46:51-06:00 6001199739 8 2 0 0 Where can I take my vehicle if there's a breakdown or failure? 2015-08-10T11:04:12-06:00 6001199739 1 2015-08-10T11:06:05-06:00 0 0 STOP – Before you have repairs performed without prior authorization, please review: What to do in the event of a mechanical breakdown or failure Your contract terms and conditions regarding emergency repair coverage If you need to have an emergency repair performed outside of normal business hours and cannot contact or receive prior authorization from us, contact us no later than the first business day after the emergency repairs are performed: Report a Claim Online Call 800.531.1925 Emergency repairs must meet the following criteria: The mechanical breakdown or failure must prevent you from safely operating your vehicle The need for repair is immediate and the administrator’s office is closed The mechanical breakdown or failure must be covered by your contract The total cost of the repair and/or replacement must not exceed $250 No claims will be paid without prior authorization, with the exception of emergency repairs performed in accordance with the Vehicle Service Contract terms and conditions. Repairs performed without prior authorization will not be covered.   <p></p> <p style="" align="left"><font size="3"><b style="margin: 0px; padding: 0px; border: 0px none; font-weight: bold; font-size: 13px; font-family: inherit;">STOP</b><span> </span>– Before you have repairs performed without prior authorization, please review:<br></font></p> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">What to do in the event of a mechanical breakdown or failure</font></li></ul> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">Your contract terms and conditions regarding emergency repair coverage</font></li></ul> <font size="3"> </font><p style="" align="left"><font size="3"><br>If you need to have an emergency repair performed outside of normal business hours and cannot contact or receive prior authorization from us, contact us no later than the first business day after the emergency repairs are performed:</font></p> <p style="" align="left"><font size="3"><br></font></p> <ul> <li><b><font size="3"><a href="http://www.americanautoshield.com/report-a-claim/" target="">Report a Claim Online</a></font></b></li> <li><font size="3"><b>Call 800.531.1925</b><br></font></li> </ul> <font size="3"></font><p style="" align="left"><font size="3"><br>Emergency repairs must meet the following criteria:<br></font></p> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">The mechanical breakdown or failure must prevent you from safely operating your vehicle</font></li></ul> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">The need for repair is immediate and the administrator’s office is closed</font></li></ul> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">The mechanical breakdown or failure must be covered by your contract</font></li></ul> <font size="3"> </font><ul align="left" style=""><li style="margin: 0px; padding: 0px; border: 0px none; font-weight: inherit; font-size: 13px; font-family: inherit;"><font size="3">The total cost of the repair and/or replacement must not exceed $250</font></li></ul> <font size="3"> </font><p style="" align="left"><font size="3"><br>No claims will be paid without prior authorization, with the exception of emergency repairs performed in accordance with the Vehicle Service Contract terms and conditions. Repairs performed without prior authorization will not be covered.</font></p> <font size="3"> </font><p><font size="3"> </font></p> 6000156040 34 6000039676 2015-11-11T18:25:37-07:00 6001199739 9 2 0 0 What if I have an emergency repair and your office is closed? 2015-08-10T11:06:05-06:00 6001199739 1 2015-08-10T11:07:32-06:00 0 1 Yes. American Auto Shield makes claim payments by corporate credit card directly to the repair facility. <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Yes. American Auto Shield makes claim payments by corporate credit card directly to the repair facility.</span></font> <br></p> 6000156040 30 6000039677 2015-10-15T14:50:00-06:00 6001199739 10 2 0 1 Do you pay the repair facility directly? 2015-08-10T11:07:32-06:00 6001199739