6000100360 2015-08-10T11:38:10-06:00 6000156102 false Coverage FAQ 1 2015-08-10T11:38:10-06:00 1 1 2015-08-10T11:41:04-06:00 11 8 Unlike car insurance designed to cover you and your vehicle in case of an accident, Vehicle Service Contracts protect your budget by covering necessary automotive repairs when covered breakdowns or failures occur. Each Vehicle Service Contract is different and specific coverage varies depending upon the Vehicle Service Contract purchased, optional coverage selections, state of purchase, place of purchase, and seller agreement. It’s important that potential buyers review any contract carefully and ask any questions they may have before purchase.  <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Unlike car insurance designed to cover you and your vehicle in case of an accident, Vehicle Service Contracts protect your budget by covering necessary automotive repairs when covered breakdowns or failures occur. Each Vehicle Service Contract is different and specific coverage varies depending upon the Vehicle Service Contract purchased, optional coverage selections, state of purchase, place of purchase, and seller agreement. It’s important that potential buyers review any contract carefully and ask any questions they may have before purchase.</span> </font></p> 6000156102 297 6000039690 2015-10-15T15:08:09-06:00 1 2 11 8 What does my vehicle service contract cover? 2015-08-10T11:41:04-06:00 6001199739 1 2015-08-10T11:42:11-06:00 9 8 THIS FEATURE IS COMING SOON! American Auto Shield is developing an online account management feature to include on our website. The Manage MyAutoShield feature will allow our customers to conveniently and securely manage their accounts online, view their Vehicle Service Contract coverage, view the status of their claim, and access other online customer service features. Coming Soon... View Your Vehicle Service Contract Information View Your Claim History View the Status of Your Claim Update Contact Information We look forward to bringing the Manage MyAutoShield feature to our customers soon. <p><font size="4"><b><span align="left" style="background-color: rgb(255, 255, 255);">THIS FEATURE IS COMING SOON!</span></b></font></p> <font size="3"> <b> </b></font><p><font size="3"><br><span align="left" style="background-color: rgb(255, 255, 255);"></span></font></p> <font size="3"> </font><p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">American Auto Shield is developing an online account management feature to include on our website. The Manage MyAutoShield feature will allow our customers to conveniently and securely manage their accounts online, view their Vehicle Service Contract coverage, view the status of their claim, and access other online customer service features. <br></span></font></p> <font size="3"> </font><p><font size="3"><br><span align="left" style="background-color: rgb(255, 255, 255);"></span></font></p> <font size="3"> </font><p><font size="3"><b><span align="left" style="background-color: rgb(255, 255, 255);">Coming Soon...</span></b></font></p> <font size="3"> </font><ul> <li><font size="3">View Your Vehicle Service Contract Information</font></li> <li><font size="3">View Your Claim History</font></li> <li><font size="3">View the Status of Your Claim</font></li> <li><font size="3">Update Contact Information</font></li> </ul> <font size="3"> <br> </font><p><font size="3">We look forward to bringing the Manage MyAutoShield feature to our customers soon.</font><br></p> <b><span style='font-family: "Arial","sans-serif"; color: rgb(89, 88, 89);'></span></b><span style='font-size: 12px; font-family: "Times New Roman","serif";'></span> 6000156102 195 6000039693 2015-12-16T10:33:33-07:00 6001199739 2 2 9 8 Can I view my vehicle service contract and coverage online? 2015-08-10T11:42:12-06:00 6001199739 1 2015-08-10T11:43:00-06:00 3 7 Yes. You can view our Standard Auto Coverage pages online. Specific coverage varies depending on the Vehicle Service Contract purchased, optional coverage selections, state of purchase, place of purchase, and seller agreement. Before purchase, please request a review of the actual Vehicle Service Contract you will purchase from the seller.  View American Auto Shield Standard Auto Coverage Pages <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Yes. You can view our Standard Auto Coverage pages online. Specific coverage varies depending on the Vehicle Service Contract purchased, optional coverage selections, state of purchase, place of purchase, and seller agreement. Before purchase, please request a review of the actual Vehicle Service Contract you will purchase from the seller.<span>  <br></span></span></font></p> <p><br><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);"><span></span></span></font></p> <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);"><span><a href="http://www.americanautoshield.com/coverage/" target="_blank">View American Auto Shield Standard Auto Coverage Pages</a></span></span></font><br></p> 6000156102 119 6000039694 2016-03-07T10:13:49-07:00 6001199739 3 2 3 7 Can I preview a vehicle service contract online? 2016-03-07T10:13:49-07:00 6001199739 1 2015-08-10T11:43:50-06:00 0 1 Vehicles need proper maintenance, as outlined in your vehicle’s owner’s manual. Be sure to keep accurate maintenance records and receipts. Neglecting this responsibility may not only jeopardize your Vehicle Service Contract coverage, but will also put your investment at risk.  <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Vehicles need proper maintenance, as outlined in your vehicle’s owner’s manual. Be sure to keep accurate maintenance records and receipts. Neglecting this responsibility may not only jeopardize your Vehicle Service Contract coverage, but will also put your investment at risk.<span>  </span></span></font><br></p> 6000156102 76 6000039695 2015-10-15T15:09:08-06:00 4 2 0 1 What vehicle upkeep am I responsible for in order for my contract to remain valid? 2015-08-10T11:43:50-06:00 6001199739 1 2015-08-10T11:44:41-06:00 0 2 There is a 30 day / 1000 mile waiting period from the odometer reading and sale date of the Vehicle Service Contract in which American Auto Shield is unable to administrate claims for that contract. This allows us to keep our Vehicle Service Contracts at a competitive price for the consumer by eliminating coverage for vehicles with existing failures. However, if you have any questions or concerns during this time, feel free to contact us. Our superior customer service begins the day of your purchase! Waiting periods may vary. Please refer to your actual Vehicle Service Contract for specific coverage, conditions, and terms.   <p></p> <p style="" align="left"><font size="3">There is a 30 day / 1000 mile waiting period from the odometer reading and sale date of the Vehicle Service Contract in which American Auto Shield is unable to administrate claims for that contract. This allows us to keep our Vehicle Service Contracts at a competitive price for the consumer by eliminating coverage for vehicles with existing failures. However, if you have any questions or concerns during this time, feel free to contact us. Our superior customer service begins the day of your purchase!<br></font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3">Waiting periods may vary. Please refer to your actual Vehicle Service Contract for specific coverage, conditions, and terms.</font></p> <font size="3"> </font><p><font size="3"> </font></p> 6000156102 66 6000039697 2015-10-15T15:09:52-06:00 5 2 0 2 Is there a waiting period condition in my vehicle service contract terms and conditions? 2015-08-10T11:44:41-06:00 6001199739 1 2015-08-10T11:45:36-06:00 0 0 Yes. All American Auto Shield Vehicle Service Contracts are backed by A.M. Best Company A (Excellent) rated insurers, providing an extra layer of security for our customers. <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Yes. All American Auto Shield Vehicle Service Contracts are backed by A.M. Best Company A (Excellent) rated insurers, providing an extra layer of security for our customers.</span></font> <br></p> 6000156102 40 6000039699 2015-10-15T15:10:13-06:00 6 2 0 0 Does American Auto Shield insure its vehicle service contracts? 2015-08-10T11:45:36-06:00 6001199739