6000100446 2015-08-10T12:22:43-06:00 6000156209 false Support Center FAQ 2 2015-09-04T10:31:58-06:00 1 1 2015-08-10T13:09:39-06:00 0 0 In order to streamline support requests and better serve you, we utilize a Support Ticket System through our online Support Center. Every support request is assigned a unique Ticket Number that you can use to track progress and responses online. <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">In order to streamline support requests and better serve you, we utilize a Support Ticket System through our online Support Center. Every support request is assigned a unique Ticket Number that you can use to track progress and responses online.</span> </font><br></p> 6000156209 57 6000039745 2015-10-15T15:02:18-06:00 6001199739 1 American Auto Shield Support Ticket System To streamline support requests and better serve our customers, American Auto Shield utilizes a Support Ticket System through our online Support Center. American Auto Shield, support, support ticket, support center 2 0 0 What is a support ticket system? 2015-08-10T13:09:39-06:00 6001199739 1 2015-08-10T13:10:39-06:00 3 1 You will receive an email response with a Support Ticket Number shortly after opening a Support Ticket indicating we have received your request. You will receive a personal response from a TeamAutoShield Representative within 24-48 hours who will work with you directly to answer any questions or concerns you may have. You can also check the status of your Support Ticket at any time as well as add additional comments that may assist us in resolving your support request.   <p></p> <p style="" align="left"><font size="3">You will receive an email response with a Support Ticket Number shortly after opening a Support Ticket indicating we have received your request.</font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3">You will receive a personal response from a TeamAutoShield Representative within 24-48 hours who will work with you directly to answer any questions or concerns you may have.</font></p> <font size="3"> </font><p style="" align="left"><font size="3"><br></font></p> <font size="3"> </font><p style="" align="left"><font size="3">You can also check the status of your Support Ticket at any time as well as add additional comments that may assist us in resolving your support request.</font></p> <font size="3"> </font><p><font size="3"> </font></p> 6000156209 89 6000039746 2015-10-15T16:31:24-06:00 6001199739 2 American Auto Shield Support Ticket Response You will receive a personal response to your Support Ticket from an American Auto Shield Customer Support Specialist within 24-48 hours. American Auto Shield, support ticket, response, customer service 2 3 1 How long will it take to receive a response? 2015-08-10T13:10:39-06:00 6001199739 1 2015-08-10T13:12:44-06:00 0 1 You can change your address or contact information by: Registering in Manage MyAutoShield - This feature is Coming Soon! Opening a Support Ticket through our Support Center Contacting us directly at 800.531.1925  <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">You can change your address or contact information by:</span></font></p> <font size="3"> </font><ul> <font size="3"> </font><li><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Registering in Manage MyAutoShield - <u>This feature is Coming Soon!</u><br></span></font></li> <font size="3"> </font><li><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);"><a href="http://support.americanautoshield.com/support/tickets/new" target="_blank">Opening a Support Ticket</a> through our Support Center</span></font></li> <font size="3"> </font><li> <font size="3"> <span align="left" style="background-color: rgb(255, 255, 255);">Contacting us directly at 800.531.1925<span>  </span></span></font><br> </li> </ul> 6000156209 42 6000039748 2015-10-15T15:03:24-06:00 6001199739 3 American Auto Shield - Update Your Contact Info You can update your address or contact information by opening a Support Ticket through our Support Center or by contacting us directly at 800.531.1925. American Auto Shield, contact, address, 800.531.1925 2 0 1 How do I change my address or contact information? 2015-08-10T13:12:44-06:00 6001199739 1 2015-08-10T13:13:36-06:00 1 1 American Auto Shield is the claims administrator for your Vehicle Service Contract. We are not the payment plan company, and we do not handle payments. You will need to contact your payment plan company. If you do not know who your payment plan company is, please contact American Auto Shield or the seller of your contract to obtain the payment plan company contact information.  <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">American Auto Shield is the claims administrator for your Vehicle Service Contract. We are not the payment plan company, and we do not handle payments. You will need to contact your payment plan company. If you do not know who your payment plan company is, please contact American Auto Shield or the seller of your contract to obtain the payment plan company contact information.<span>  </span></span></font><br></p> 6000156209 41 6000039750 2015-10-15T15:03:45-06:00 6001199739 4 American Auto Shield Payment Plan American Auto Shield is the claims administrator for your Vehicle Service Contract. We are not the payment plan company, and we do not handle payments. American Auto Shield, payment, payment plan, vehicle service contract 2 1 1 Can you help me with questions about my payment plan? 2015-08-10T13:13:36-06:00 6001199739 1 2015-08-10T13:14:39-06:00 0 0 Yes. You can update and add information and attachments to a Support Ticket. The TeamAutoShield Representative assigned to resolve your Support Ticket will receive notification of the additional information by email. <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">Yes. You can update and add information and attachments to a Support Ticket. The TeamAutoShield Representative assigned to resolve your Support Ticket will receive notification of the additional information by email.</span></font></p> 6000156209 16 6000039752 2017-04-23T16:05:06-06:00 6001199739 5 Update American Auto Shield Support Ticket You can update and add information and attachments to an American Auto Shield Support Ticket. American Auto Shield, support, support ticket, update 2 0 0 Can I update a support ticket I already opened? 2015-08-10T13:14:39-06:00 6001199739 1 2015-08-10T13:15:46-06:00 0 0 We're sorry. When our agent believes the Support Ticket is resolved, an email is sent to your email address on file. If there is no response from you, the agent assumes that the issue has been resolved, and the Support Ticket is automatically closed after 72 hours. If your issue has not been resolved, please reopen the Support Ticket or contact us directly at 800.531.1925. <p><font size="3"><span align="left" style="background-color: rgb(255, 255, 255);">We're sorry. When our agent believes the Support Ticket is resolved, an email is sent to your email address on file. If there is no response from you, the agent assumes that the issue has been resolved, and the Support Ticket is automatically closed after 72 hours. If your issue has not been resolved, please reopen the Support Ticket or contact us directly at 800.531.1925.</span></font> <br></p> 6000156209 24 6000039753 2015-10-15T15:04:44-06:00 6001199739 6 2 0 0 My support ticket was closed before my issue was resolved. 2015-08-10T13:15:46-06:00 6001199739