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Want faster service and response?

We’ve developed the American Auto Shield Support Center complete with a Knowledge Base, Live Chat Service and Support Ticket System for fast response to your important questions and concerns.

Why should I use the American Auto Shield Support Center for fast service and response?

Chatting with a live agent often provides on the spot answers to your questions.

No time to chat? No problem. In order to streamline support requests and better serve you, American Auto Shield's Support Center utilizes a support ticket system. Every support request is assigned a unique Ticket Number that you can use to track progress and responses online. Once you submit your Ticket, you’ll receive an email with your assigned Ticket Number. Your Ticket will be assigned to the appropriate department and an American Auto Shield representative will respond to your inquiry (usually within 24-48 hours). For your convenience, you can check your Ticket Status and add information and attachments to your Ticket at any time.

If you’re having any type of problem, make the American Auto Shield Support Center your 1st STOP:

Manage MyAutoShield - Log in or register for self-service account management. This feature is Coming Soon!

Search Bar - Enter any search term or question in our Support Center Search Bar and we'll find the answer you're looking for in our Knowledge Base.

Online Chat - Take advantage of our Online Chat Service to speak one on one with an American Auto Shield representative.

Support Ticket System - Open a Support Ticket, and your questions or concerns will be directed to the appropriate department for fast and specialized response. Not a customer? It's okay! Anyone can open a Support Ticket. If you're not a customer but have questions about our services or products, please feel free to contact us. We look forward to resolving any questions or concerns you may have.

  • Account Questions
  • Cancellation/Refund Questions
  • Cancellation/Refund Status
  • Claim Questions
  • Claim Status
  • Compliance & Regulatory Questions
  • Coverage Questions
  • Marketing Solutions
  • Product Development Questions
  • Sales Questions
  • Technical Assistance - Website, Support Center, Manage MyAutoShield
  • Transfer Request Questions


Toll-Free Phone - 800.531.1925

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