In the interest of the safety of our employees, American Auto Shield is closing the office today at 1:00 pm MST due to inclement weather.

We will return to normal business hours tomorrow, March 24, 2016.


If you are in or near Denver, CO, please be aware that Traction Laws have been implemented for the entire Metro Area for all major metro interstates and highways as a result of the blizzard. All passenger vehicles must have snow tires or four-wheel drive while traveling on Interstates.


If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:

  • Protect the vehicle from further damage
  • Do not operate the vehicle as it could result in further damage
  • Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
  • Use your Roadside Assistance benefit when necessary


If you have emergency auto repairs and cannot receive prior authorization, contact American Auto Shield no later than the 1st business day after emergency repairs are performed.


Emergency repairs must meet the following criteria:

  • The need for repair is immediate and the administrator’s office is closed
  • The mechanical breakdown or failure must prevent you from safely operating your vehicle
  • The mechanical breakdown or failure must be covered by your contract
  • The total cost of the repair and/or replacement must not exceed $250


Visit the American Auto Shield Claims Center

Open a Support Ticket

American Auto Shield wishes you safe travels!