American Auto Shield will be closed Thursday, November 24, 2016, for Thanksgiving.
If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:
Protect the vehicle from further damage
Do not operate the vehicle as it could result in further damage
Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
Use your Roadside Assistance benefit when necessary
If you have emergency auto repairs and cannot receive prior authorization, contact American Auto Shield no later than the 1st business day after emergency repairs are performed. American Auto Shield will be open Friday, November 25, 2016.
Emergency repairs must meet the following criteria:
The need for repair is immediate and the administrator’s office is closed
The mechanical breakdown or failure must prevent you from safely operating your vehicle
The mechanical breakdown or failure must be covered by your contract
The total cost of the repair and/or replacement must not exceed $250