American Auto Shield (AAS) vehicle service contract (commonly referred to as extended car warranty) claims administrator 2023 holiday office schedule image of suitcase scarf and ornaments

2023 Office Closed Holiday Calendar:

  • January 1, 2023, New Year's Day
  • May 29, Memorial Day
  • July 4, Independence Day
  • September 4, Labor Day
  • November 23, Thanksgiving Day
  • December 25, Christmas Day

If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:

Protect the vehicle from further damage:

  • Pull your vehicle off the road to a safe area
  • Shut off the engine when any of the lights/gauges indicate a problem
  • Do not operate the vehicle as it could result in further damage
  • Contact 1-866-222-7869 for roadside assistance, if necessary

If you have emergency auto repairs and cannot receive prior authorization, contact the claims administrator no later than the first business day after emergency repairs are performed: 1-800-531-1925

Emergency repairs must meet the following criteria:

  • The need for repair is immediate, and the administrator’s office is closed
  • The mechanical breakdown or failure must prevent you from safely operating your vehicle
  • The mechanical breakdown or failure must be covered by your contract
  • The total cost of the repair and/or replacement must not exceed $250

American Auto Shield wishes you safe travels!

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