In the event of a mechanical breakdown or failure:

  • Protect the vehicle from further damage
  • Do not operate the vehicle as it could result in further damage
  • Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
  • Use your Roadside Assistance Benefit
  • Present your American Auto Shield Vehicle Service Contract to the repair facility
  • Ask the repair facility to contact American Auto Shield prior to proceeding with repairs

Customers or their repair facilities can report a claim to American Auto Shield online or by telephone at 800.531.1925.


The online claim reporting feature is temporarily disabled. We apologize for any inconvenience. We are working to restore this service as soon as possible.

For customer service or to file a claim, please contact us directly at 800.531.1925.