In the event of a mechanical breakdown or failure:
- Use your Roadside Assistance Benefit
- Present your American Auto Shield Vehicle Service Contract to the repair facility
Customers or their repair facilities can report a claim to American Auto Shield online or by telephone at 800.531.1925.
The online claim reporting feature is temporarily disabled. We apologize for any inconvenience. We are working to restore this service as soon as possible.
For customer service or to file a claim, please contact us directly at 800.531.1925.