American Auto Shield Business Hours
Business Hours
M-F 6:00 am to 5:00 pm MST
SAT 7:00 am to 1:00 pm MST
2023 Office Closed Holiday Calendar
- January 1, 2023, New Year's Day
- May 29, Memorial Day
- July 4, Independence Day
- September 4, Labor Day
- November 23, Thanksgiving Day
- December 25, Christmas Day
If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:
Protect the vehicle from further damage
- Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
- Do not operate the vehicle as it could result in further damage
- Contact 1-866-222-7869 for roadside assistance when lights on the vehicle’s dash indicate a problem
If you have emergency auto repairs and cannot receive prior authorization, contact American Auto Shield no later than the first business day after emergency repairs are performed: 1-800-531-1925
Emergency repairs must meet the following criteria
- The need for repair is immediate and the administrator’s office is closed
- The mechanical breakdown or failure must prevent you from safely operating your vehicle
- The mechanical breakdown or failure must be covered by your contract
- The total cost of the repair and/or replacement must not exceed $250