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American Auto Shield Business Hours


Business Hours

M-F 6:00 am to 5:00 pm MST

SAT 7:00 am to 2:00 pm MST


2024 Office Closed Holiday Calendar

  • January 1, 2024, New Year's Day
  • May 27, Memorial Day
  • July 4, Independence Day
  • September 2, Labor Day
  • November 28, Thanksgiving Day
  • December 25, Christmas Day

 

If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:


Protect the vehicle from further damage

  • Pull your vehicle off the road to a safe area
  • Shut off the engine when any of the lights/gauges indicate a problem
  • Do not operate the vehicle as it could result in further damage
  • Contact 1-866-222-7869 for roadside assistance, if necessary


Emergency repairs

If you have an emergency breakdown that occurs outside of our business hours that prevents you from safely operating your vehicle and you are unable to reach us to obtain prior authorization before repairs are fully completed, we will provide reimbursement for covered components without prior authorization up to $500 per occurrence. Submit a reimbursement request online within five (5) business days.