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Enter a search term below or browse our articles for answers to frequently asked questions. From car maintenance to auto repair claims, we've got you covered.


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            Claim

            Claim FAQ 13
            • Are roadside assistance benefits included in my service contract?
            • How do I get roadside assistance?
            • How do I find a repair facility?
            • When should I report a claim?
            • How do I report a claim?
            • What do I do if your office is closed?
            • What is the claims process?
            • How do I get a rental car?
            • Does my contract pay for rideshare expenses?
            • What is trip interruption reimbursement?
            • How do I get reimbursed for trip interruption?
            • How do I submit documents for my claim?
            • What do I do if my claim was denied?
            Claim General FAQ 5
            • What is a claims administrator?
            • What is a vehicle service contract?
            • What is an extended auto warranty?
            • Auto warranty vs. vehicle service contract
            • What is ASE certification and why is it important?

            Coverage

            Coverage FAQ 6
            • Can you send my vehicle service contract to me?
            • When can I use my vehicle service contract?
            • What does my vehicle service contract cover?
            • Do I have to keep vehicle maintenance records and receipts?
            • Will American Auto Shield pay for a hotel if my car breaks down?
            • Can I put more than one vehicle on the same service contract?
            Coverage General FAQ 8
            • What is exclusionary car coverage?
            • What is inclusionary car coverage?
            • What is named component car coverage?
            • What is a gray market vehicle?
            • What is a Lemon Law vehicle?
            • What is a buyback vehicle?
            • What is a salvage title car?
            • What is a rebuilt title car?

            Company

            Company FAQ 9
            • What does American Auto Shield do?
            • What is American Auto Shield’s vision?
            • What is American Auto Shield's mission?
            • What are American Auto Shield’s core values?
            • Where is American Auto Shield located?
            • Where is your Colorado office location?
            • Where is your Arizona office location?
            • Where is your Florida office location?
            • Where is your Missouri office location?

            Community

            Company Announcements 2
            • New American Auto Shield address and office location
            • American Auto Shield 2024 Holiday Office Schedule
            Vehicle Tips 3
            • Holiday Roadtrip Pet Travel Tips
            • How to Respond to Your Dashboard's Warning Lights
            • How to Promote Sustainability in the Automotive Industry

            Contact

            Contact FAQ 4
            • How do I contact American Auto Shield?
            • What are your business hours?
            • How do I change my address or contact information?
            • Can I get help online?
            Helpdesk FAQ 3
            • What is a customer support ticket?
            • Can I update a support ticket I already opened?
            • My support ticket was closed before my issue was resolved.
            Forms 2
            • Forms
            • Transfer Application Form
            • Find Solutions Discover claim answers and tips
            • Call Us Call us to speak to a representative









            AAS

            The first choice for service contracts

            American Auto Shield

            14033 Denver West Pkwy

            Suite 200

            Lakewood, CO 80401

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            1 800 531 1925



            This website provides a brief summary of our services and is not a contract document. The coverage described may not mirror the actual coverage purchased at the time of sale. Specific Vehicle Service Contract coverage varies depending upon the Vehicle Service Contract purchased, optional coverage selections, state of purchase and seller agreement. Please read the actual contract documents for important details on coverage, limits, conditions and terms. If there is any conflict between this summary and the Vehicle Service Contract documents, the contract documents will control.


            Florida contracts are administered by American Auto Shield, Inc. Florida Company Code 14044.


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