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Knowledge base
Company
Company
1
What are your business hours?
Coverage
Coverage FAQ
4
What does my vehicle service contract cover?
When can I use my coverage?
Can I preview a vehicle service contract online?
What vehicle upkeep am I responsible for?
Transfer FAQ
2
Can I transfer my vehicle service contract to a new owner?
Can I transfer my vehicle service contract online?
General FAQ
5
What is a vehicle service contract?
What is an extended auto warranty?
What is the difference between an auto warranty and a vehicle service contract?
Are auto manufacturers involved with the creation and sale of vehicle service contracts?
Vehicle Service Contract (VSC) Glossary
Claims
Claims FAQ
13
When should I report a claim?
How do I report a claim?
Can I report a claim online?
How do I submit documents for my claim?
Do I have to have a covered claim to use the roadside assistance benefit?
See all 13 articles
Contact
Contact FAQ
0
Forms
2
Transfer Application Form
Report a Claim Online Form
Sales FAQ
2
Does American Auto Shield sell vehicle service contracts or other products directly?
Who sells American Auto Shield vehicle service contracts?
Support Center FAQ
7
What is a support ticket system?
Can I receive help online?
How long will it take to receive a response?
How do I change my address or contact information?
Can you help me with questions about my payment plan?
See all 7 articles
Cancellation FAQ
4
How do I cancel my vehicle service contract?
Can I cancel my vehicle service contract online?
What is a prorated refund?
How long will it take to receive my refund?