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New support ticket
Check ticket status
What are your business hours?
What does my vehicle service contract cover?
When can I use my coverage?
Can I preview a vehicle service contract online?
What vehicle upkeep am I responsible for?
Can I transfer my vehicle service contract to a new owner?
Can I transfer my vehicle service contract online?
What is a vehicle service contract?
What is an extended auto warranty?
What is the difference between an auto warranty and a vehicle service contract?
Are auto manufacturers involved with the creation and sale of vehicle service contracts?
Vehicle Service Contract (VSC) Glossary
When should I report a claim?
How do I report a claim?
Can I report a claim online?
How do I submit documents for my claim?
Do I have to have a covered claim to use the roadside assistance benefit?
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Transfer Application Form
Report a Claim Online Form
Does American Auto Shield sell vehicle service contracts or other products directly?
Who sells American Auto Shield vehicle service contracts?
Support Center FAQ
What is a support ticket system?
Can I receive help online?
How long will it take to receive a response?
How do I change my address or contact information?
Can you help me with questions about my payment plan?
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How do I cancel my vehicle service contract?
Can I cancel my vehicle service contract online?
What is a prorated refund?
How long will it take to receive my refund?