Online customer support agent talking with customers from laptop

American Auto Shield support ticket 101

To offer the best online customer claims experience, we provide a digital self-service helpdesk that includes a knowledge base, community newsroom, forums discussion space, and support ticket feature that you can access at your convenience 24/7/365.

Our support ticket feature lets you open an online door to conversations with American Auto Shield customer service representatives. Each submitted ticket is prioritized, categorized, and assigned a unique Ticket Number. Registered users can utilize this ticket number to track progress and American Auto Shield Helpdesk agent responses online anytime.

New users

A new user can create an account by clicking Sign up in the upper-right corner of the American Auto Shield (AAS) Helpdesk.

Registered users

Registered users can click on Login in the upper-right corner of the AAS Helpdesk to access tickets, view American Auto Shield Helpdesk agent responses, and track progress. 

Users are not required to create or register an account to submit a ticket, and you can start a conversation any time!

Submitting a ticket

When submitting a new ticket, we recommend you complete as many fields as possible to ensure we properly address your concerns.

Submit a support ticket request