Report a claim online or by phone 1-800-531-1925
We make it as easy as possible for our contract holders and their repair facilities to report a vehicle service contract or mechanical breakdown insurance claim. American Auto Shield contract holders can call 1-800-531-1925 to report a car claim.
Your auto repair facility can also contact us by phone, or they can use our convenient online claim form to file a claim on your behalf!
Claim number and quick link
American Auto Shield claims
Roadside assistance service
Find a repair facility near you
Report a claim online
Repair facility claim form to be completed and submitted by your auto repair facility
CarShield customers
Carshield makes it easy for customers to report a claim using the CarShield app.
American Auto Shield business hours
M-F 6:00 am to 5:00 pm MST
SAT 7:00 am to 1:00 pm MST
If your vehicle has experienced an automotive breakdown or failure outside normal business hours that requires immediate repair, review our emergency auto repairs information.