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Report a claim online or by phone 1-800-531-1925

We make it as easy as possible for our contract holders and their repair facilities to report a vehicle service contract or mechanical breakdown insurance claim. American Auto Shield contract holders can call 1-800-531-1925 to report a car claim. 

Your auto repair facility can also contact us by phone, or they can use our convenient online claim form to file a claim on your behalf!

Claim number and quick link

American Auto Shield claims

Call 1-800-531-1925

Roadside assistance service

Call 1-866-222-7869

Find a repair facility near you

Visit Shield Repair Network

Report a claim online

Repair facility claim form to be completed and submitted by your auto repair facility

CarShield customers

Carshield makes it easy for customers to report a claim using the CarShield app.

Download the CarShield app

American Auto Shield business hours

M-F 6:00 am to 5:00 pm MST
SAT 7:00 am to 1:00 pm MST

2024 Holiday Office Schedule

If your vehicle has experienced an automotive breakdown or failure outside normal business hours that requires immediate repair, review our emergency auto repairs information.