senior couple taking break from hiking to sit in car by roadside

Report a claim online or by phone 1-800-531-1925

We make it as easy as possible for our contract holders and their repair facilities to report a vehicle service contract or mechanical breakdown insurance claim. American Auto Shield contract holders can call 1-800-531-1925 to report a car claim. 


Your auto repair facility can also contact us by phone, or they can use our convenient online claim form to file a claim on your behalf!


Claim number and quick link


American Auto Shield claims

Call 1-800-531-1925


Roadside assistance service

Call 1-866-222-7869


Find a repair facility near you

Visit Shield Repair Network


Report a claim online

Repair facility claim form to be completed and submitted by your auto repair facility




CarShield customers


Carshield makes it easy for customers to report a claim using the CarShield app.

Download the CarShield app



American Auto Shield business hours

M-F 6:00 am to 5:00 pm MST
SAT 7:00 am to 2:00 pm MST

2024 Holiday Office Schedule


If your vehicle has experienced an automotive breakdown or failure outside normal business hours that requires immediate repair, review our emergency auto repairs information.