What do I do if your office is closed?

Modified on Sat, 15 Jul 2023 at 11:12 PM

American Auto Shield claims administrator office closed for holiday sign

Emergency Auto Repairs During Non-Business Hours

Business Hours

M-F 6:00 am to 5:00 pm MST

SAT 7:00 am to 1:00 pm MST

If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:

Protect the vehicle from further damage

  • Do not operate the vehicle as it could result in further damage
  • Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem 
  • Contact 1-866-222-7869 for roadside assistance when lights on the vehicle’s dash indicate a problem

If you have emergency auto repairs and cannot receive prior authorization, contact American Auto Shield no later than the first business day after emergency repairs are performed: 1-800-531-1925 

Emergency repairs must meet the following criteria

  • The need for repair is immediate and the administrator’s office is closed
  • The mechanical breakdown or failure must prevent you from safely operating your vehicle
  • The mechanical breakdown or failure must be covered by your contract
  • The total cost of the repair and/or replacement must not exceed $250

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