What do I do if your office is closed?

Modified on Tue, 21 Feb 2023 at 12:42 AM

American Auto Shield claims administrator office closed for holiday sign

Emergency auto repairs during non-business hours

If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:

Protect the vehicle from further damage

  • Do not operate the vehicle as it could result in further damage
  • Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem 
  • Contact 1-866-222-7869 for roadside assistance, if necessary

If you have emergency auto repairs and cannot receive prior authorization, contact American Auto Shield at 1-800-531-1925 no later than the 1st business day after emergency repairs are performed:

Emergency repairs must meet the following criteria:

  • The need for repair is immediate and the administrator’s office is closed
  • The mechanical breakdown or failure must prevent you from safely operating your vehicle
  • The mechanical breakdown or failure must be covered by your contract
  • The total cost of the repair and/or replacement must not exceed $250

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