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Claims FAQ

When should I report a claim?
File a Vehicle Service Contract (VSC) Claim File a claim as soon as your vehicle experiences a breakdown or failure. You or your repair facility can report...
How do I report a claim?
Report a Vehicle Service Contract (VSC) Claim You or your repair facility can report a claim online or by phone. If your vehicle experiences a breakdown or...
Can I report a claim online?
Report a Vehicle Service Contract (VSC) Claim Online Yes. For your convenience, you or your repair facility can report a claim online or by phone. If your ...
How do I submit documents for my claim?
Submit Vehicle Service Contract (VSC) Claim Documents By Email:  ClaimsDocs@americanautoshield.com By Fax:  303.420.4722 By Mail:  AMERICAN AUTO SHIELD, C...
Do I have to have a covered claim to use the roadside assistance benefit?
Roadside Assistance Benefit 101 No. In addition to superior coverage and claims service, an American Auto Shield Vehicle Service Contract provides built-in...
Is there a waiting period condition in my vehicle service contract terms and conditions?
Vehicle Service Contract (VSC) Waiting Period There is a 30 day / 1000 mile waiting period from the odometer reading and sale date of the Vehicle Service C...
What should I do if my car breaks down?
Car Breakdown Checklist In the event of a mechanical breakdown or failure: Protect the vehicle from further damage Do not operate the vehicle as it c...
How does towing / roadside assistance work?
Towing and Roadside Assistance If you need towing or roadside assistance, please contact the roadside assistance phone number in your contract. 
Where can I take my vehicle if there's a breakdown or failure?
Vehicle Repair After a Breakdown or Failure As long as the repair facility is licensed and is located in the United States or Canada, you can choose any de...
How do I get a rental car?
Rental Car Coverage American Auto Shield Vehicle Service Contracts provide rental car coverage from a licensed vehicle rental company. Many repair faciliti...