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Claim FAQ

What is a claims administrator?
How do I get roadside assistance?
How do I get roadside assistance reimbursement?
How do I find a repair facility?
When should I report a claim?
What do I do if your office is closed?
How do I report a claim?
What is the claims process?
How do I get a rental car?
How do I submit documents for my claim?

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This website provides a brief summary of our services and is not a contract document. The coverage described may not mirror the actual coverage purchased at the time of sale. Specific Vehicle Service Contract coverage varies depending upon the Vehicle Service Contract purchased, optional coverage selections, state of purchase and seller agreement. Please read the actual contract documents for important details on coverage, limits, conditions and terms. If there is any conflict between this summary and the Vehicle Service Contract documents, the contract documents will control.

Florida contracts are administered by American Auto Shield, Inc. Florida Company Code 14044.

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