Claims FAQ

When should I report a claim?
File a claim as soon as your vehicle experiences a breakdown or failure. You or your repair facility can report a claim online or by phone.
How do I report a claim?
You or your repair facility can report a claim online or by phone. If your vehicle experiences a breakdown or failure, simply take the vehicle to any licens...
Can I report a claim online?
Yes. For your convenience, you or your repair facility can report a claim online or by phone. If your vehicle experiences a breakdown or failure, simply...
How do I submit documents for my claim?
By Email:  ClaimsDocs@americanautoshield.com By Fax:  303.420.4722 By Mail:  AMERICAN AUTO SHIELD, CLAIMS DEPARTMENT, 1597 COLE BLVD, STE 200, LAKEWOOD, CO...
Is there a waiting period condition in my vehicle service contract terms and conditions?
There is a 30 day / 1000 mile waiting period from the odometer reading and sale date of the Vehicle Service Contract in which American Auto Shield is unable...
What should I do if my car breaks down?
In the event of a mechanical breakdown or failure: Protect the vehicle from further damage Do not operate the vehicle as it could result in further da...
How does towing / roadside assistance work?
If you need towing or roadside assistance, please contact the roadside assistance phone number in your contract. 
Where can I take my vehicle if there's a breakdown or failure?
As long as the repair facility is licensed and is located in the United States or Canada, you can choose any dealer, national chain, or local mechanic to p...
How do I get a rental car?
American Auto Shield Vehicle Service Contracts provide rental car coverage from a licensed vehicle rental company. Many repair facilities have loaner car...
What if I have an emergency repair and your office is closed?
STOP – Before you have repairs performed without prior authorization, please review: What to do in the event of a mechanical breakdown or failure Your c...