When to report a vehicle service contract claim
File a Vehicle Service Contract claim and receive authorization from American Auto Shield before repairs are performed. Please note that no claims will be paid without prior authorization.
If your vehicle experiences a mechanical breakdown or failure, pull over to the nearest safe location.
Stop use of the vehicle, and contact:
- Emergency roadside assistance, if necessary, at 1-866-222-7869.
- The Claims Administrator at 1-800-531-1925 to receive claims authorization.
For your and your repair facility’s convenience, American Auto Shield customers can also click here to report a claim online.
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