When should I report a claim?

When to report a vehicle service contract claim

File a Vehicle Service Contract claim and receive authorization from American Auto Shield before repairs are performed. Please note that no claims will be paid without prior authorization.

If your vehicle experiences a mechanical breakdown or failure, pull over to the nearest safe location. 

Stop use of the vehicle, and contact:

• Emergency roadside assistance, if necessary, at 1-866-222-7869.
• The Claims Administrator at 1-800-531-1925 to receive claims authorization.

For your and your repair facility’s convenience, American Auto Shield customers can also click here to report a claim online.