Contact American Auto Shield  1-800-531-1925

How can we help you?

American Auto Shield customers can contact us directly by phone, email, or fax. Looking for online support? Start a conversation with an AAS Helpdesk agent using our support ticket system, give us your feedback in our Community Space, or browse our Solutions Center for answers to frequently asked questions.

Business Hours

Monday - Friday 6:00 am to 5:00 pm MST

Saturday 7:00 am to 1:00 pm MST

2024 Holiday office schedule


Our claims and roadside assistance representatives are here to help you during each step of the vehicle service contract claims process. Contact us by phone, fax, email, or online.

Claims phone number:  1-303-420-7488

Toll-free phone number:  1-800-531-1925

Roadside assistance number:  1-866-222-7869

Fax number:  1-303-420-4722

Claim documents email:

Report a claim online

Submit claim documents

Customer Service

Our customer service representatives are happy to assist you with any questions you have about your car protection coverage, the claims process, our services, or any other inquiries you might have. Contact us today to start a conversation, or browse our community and solutions articles for answers, tips, tech support, and more.


Customer Service phone number:  1-303-420-7488

Toll-free phone number:  1-800-531-1925

Customer service email:

Submit support ticket

Community space

Solutions center

Human Resources & Talent Acquisition

Explore our company and career information, discover job openings, and map out a career with American Auto Shield. Join us in our mission to drive innovation in our industry, and help us deliver a claims experience our customers value.


HR email:

Careers email:

Careers:  Job openings

Office Locations

Colorado Headquarters Office:  14033 Denver West Pkwy, Suite 200, Lakewood, CO 80401

Missouri Satellite Office:  333 Mid Rivers Mall Dr., Ste. 101, St. Peters, MO 63376

Florida Satellite Office:  6820 Lyons Technology Pkwy., Ste. 250, Coconut Creek, FL 33073