What is the claims process?

American Auto Shield Claims Process: A Quick 6-Step Guide

We are sorry your vehicle is experiencing issues. American Auto Shield understands how frustrating a vehicle breakdown or failure can be, and we are here to support you through the claims process.

Here’s a guide to take you through the claims process step-by-step:

1. PREVENT further damage

As soon as safely possible, stop use of the vehicle. Pull over to the nearest safe location to avoid any further damage. If your vehicle is disabled, call roadside assistance and a service vehicle will be dispatched to you: 1-866-222-7869.

2. CHOOSE a licensed repair facility

Take your vehicle to a licensed repair facility of your choice, or you may choose a repair facility in our Preferred Network. Provide the licensed repair facility with your contract number and the claims administrator’s phone number: 1-800-531-1925.

3. FILE your claim

A vehicle service contract claim can be initiated once your repair facility has diagnosed the failure to your vehicle. Note it is imperative that your repair facility obtains prior authorization from the claims administrator before commencing any repairs. No claims will be paid without prior authorization.

WAYS TO FILE A CLAIM:

Phone: 1-800-531-1925

Repair facility online claim form

4. AUTHORIZE inspection and/or teardown

It may be necessary for the repair facility to inspect and/or teardown your vehicle to accurately determine the cause of failure and calculate the cost of the repair. You will be responsible for this cost, if the failure is not covered under your contract.

5. PAYMENT of authorized repairs

We will pay the repair facility directly for covered and authorized repairs or additional contract benefits, minus your deductible.

6. RENTAL car benefits

If your covered repair is scheduled and authorized for more than 4 hours of labor, you may take advantage of the rental car benefit included in your contract.

• Call American Auto Shield to confirm coverage: 1-800-531-1925
  
• Choose your rental facility. This may be obtained through your dealer or a local rental car agency.
• Authorized benefits are reimbursed to you according to your contract.