Hands holding a shield with a pig in the middle of the shield and colorful darts stuck in the pig


Service contract claims administrator 101


A claims administrator is the company contractually obligated to perform under the service contract. The claims administrator will authorize and pay the repair facility (shop) for covered repairs to your vehicle.


A claims administrator works with the repair facility to make sure your claim is handled properly. Because they are the company that pays your claim, their financial strength is an important factor in choosing a reliable company.


American Auto Shield (AAS), founded in 2002, is a third-party administrator headquartered in Lakewood, CO. We provide nationwide coverage and claims administration services for home and vehicle service contracts offered through agents, dealers, direct marketers, lenders, and membership organizations.