Reopening a support ticket
We sincerely apologize if your support ticket was closed prior to a resolution of your issue. Because your customer claims experience matters, registered users can reply to a ticket at any time to reopen it by logging into the AAS Helpdesk portal. Just click Login in the top right corner to access your support ticket list and view.
When submitting and reopening a support request, we recommend providing as much detail as possible to ensure we can properly address your concerns. Be sure to include any necessary supporting documents with your request, such as routine maintenance records and receipts.
AAS Helpdesk registered user benefits
Thank you for being our customer and for registering as an AAS Helpdesk user. As a registered user, here is a list of some of the additional online customer support benefits you receive:
- Access and reopen support tickets at any time
- View American Auto Shield Helpdesk agent responses
- Check ticket status and track progress
- Start a new forum topic
American Auto Shield customers can also call us at 1-800-531-1925. Our claims and customer service representatives are happy to assist you.
Visit our Contact FAQ for more ways to start a conversation with AAS. Our claims and customer service representatives are happy to assist you.