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Support Center FAQ
What is a support ticket system?
In order to streamline support requests and better serve you, we utilize a Support Ticket System through our online Support Center. Every support request is...
Can I receive help online?
Yes. Visit our Support Center solutions and forums, browse FAQ for answers to some of the questions we receive most frequently, or utilize our Support Ticke...
How long will it take to receive a response?
You will receive an email response with a Support Ticket Number after opening a Support Ticket, indicating we have received your request. You will re...
How do I change my address or contact information?
You can change your address or contact information by: Opening a Support Ticket through our Support Center Contacting us directly at 800.531.1925
Can you help me with questions about my payment plan?
American Auto Shield is the claims administrator for your Vehicle Service Contract. We are not the payment plan company, and we do not manage payments. ...
Can I update a support ticket I already opened?
Yes. You can update and add information and attachments to a Support Ticket. The TeamAutoShield Representative assigned to resolve your Support Ticket will ...
My support ticket was closed before my issue was resolved.
We're sorry. When our agent believes the Support Ticket is resolved, an email is sent to your email address on file. If there is no response from you, ...