Support Center FAQ : American Auto Shield Support Center

Support Center FAQ

What is a support ticket system?

Support Ticket System In order to streamline support requests and better serve you, we utilize a Support Ticket System through our online Support Center. E...

Can I receive help online?

AAS Online Support and Service Yes. Visit our Support Center solutions and forums, browse FAQ for answers to some of the questions we receive most frequent...

How long will it take to receive a response?

AAS Support Center Response Time You will receive an email response with a Support Ticket Number after opening a Support Ticket, indicating we have receive...

How do I change my address or contact information?

Updating Your Address and Contact Information You can change your address or contact information by: Opening a Support Ticket through our Support Center...

Can you help me with questions about my payment plan?

Payment Plan Questions American Auto Shield is the claims administrator for your Vehicle Service Contract. We are not the payment plan company, and we do n...

Can I update a support ticket I already opened?

Support Ticket Updates Yes. You can update and add information and attachments to a Support Ticket. The TeamAutoShield Representative assigned to resolve y...

My support ticket was closed before my issue was resolved.

Support Ticket Closure We're sorry. When our agent believes the Support Ticket is resolved, an email is sent to your email address on file. If there i...