To offer the best online customer claims experience, we provide a digital self-service helpdesk, knowledge base, and support ticket feature that you can access at your convenience 24/7/365.
Users are not required to create an account to submit a ticket. However, each submitted ticket is prioritized, categorized, and assigned a unique Ticket Number that registered users can utilize to track progress and American Auto Shield agent responses online anytime.
A new user can create an account by clicking Sign up in the upper-right corner of the AAS Helpdesk.
Registered users can click on Login in the upper-right corner of the AAS Helpdesk to access tickets and view progress.
When submitting a new ticket, we recommend users complete as many fields as possible to ensure we properly address your concerns.