Online customer support agent talking with customers from laptop

American Auto Shield Support Tickets 101

To offer the best online customer claims experience, we provide a digital self-service helpdesk, knowledge base, and support ticket feature that you can access at your convenience 24/7/365. 

Users are not required to create an account to submit a ticket. However, each submitted ticket is prioritized, categorized, and assigned a unique Ticket Number that registered users can utilize to track progress and American Auto Shield agent responses online anytime.

A new user can create an account by clicking Sign up in the upper-right corner of the AAS Helpdesk.

Registered users can click on Login in the upper-right corner of the AAS Helpdesk to access tickets and view progress. 

When submitting a new ticket, we recommend users complete as many fields as possible to ensure we properly address your concerns.

Click here to submit a ticket request