What is a support ticket?

Modified on Tue, 21 Feb 2023 at 12:27 AM

American Auto Shield (AAS) online agent customer service center ticket support image American Auto Shield rep and customer 24/365 service

American Auto Shield support tickets 101

To offer the best online customer claims experience, we provide a digital self-service helpdesk, knowledge base, and support ticket feature that you can access at your convenience 24/7/365. 

Users are not required to create an account to submit a ticket. However, each submitted ticket is prioritized, categorized, and assigned a unique Ticket Number that registered users can utilize to track progress and American Auto Shield agent responses online anytime.

A new user can create an account by clicking Sign up in the upper-right corner of the AAS Helpdesk.

Registered users can click on Login in the upper-right corner of the AAS Helpdesk to access tickets and view progress. 

When submitting a new ticket, we recommend users complete as many fields as possible to ensure we properly address your concerns.

Click here to submit a ticket request


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