American Auto Shield
Support

12/2/16 Office Closing Early

Our office will close Friday, December 2, 2016, at 4pm MST for our annual Holiday Party. We look forward to celebrating the evening with our staff, their family and friends and will return to our regular office hours next week.


If you have an automotive breakdown or failure outside normal business hours that requires immediate repair:

  • Protect the vehicle from further damage
  • Do not operate the vehicle as it could result in further damage
  • Pull your vehicle off the road and shut off the engine when any of the lights/gauges indicate a problem
  • Use your Roadside Assistance benefit when necessary

 

If you have emergency auto repairs and cannot receive prior authorization, contact American Auto Shield no later than the 1st business day after emergency repairs are performed. 

 

Emergency repairs must meet the following criteria:

  • The need for repair is immediate and the administrator’s office is closed
  • The mechanical breakdown or failure must prevent you from safely operating your vehicle
  • The mechanical breakdown or failure must be covered by your contract
  • The total cost of the repair and/or replacement must not exceed $250

 

Visit the American Auto Shield Claims Center

 

American Auto Shield wishes you safe travels!


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